Refund Policy

Last Updated: January 1, 2026

At Novaria Glam, we are committed to providing valuable information and services to our users. This Refund Policy explains the circumstances under which refunds may be issued for any paid services offered through our website.

📋 Important Information: Currently, Novaria Glam primarily operates as a free informational platform. This Refund Policy applies to any premium services, featured listings, or paid consultations that may be offered now or in the future.

1. Overview of Services

Novaria Glam offers various services, which may include:

This Refund Policy applies only to paid services. Free services are provided "as is" without any refund obligations.

2. General Refund Principles

2.1 Our Commitment

We strive to ensure customer satisfaction with all our paid services. If you are not satisfied with a paid service, we will work with you to address your concerns fairly and transparently.

2.2 Good Faith

All refund requests will be evaluated in good faith. We reserve the right to deny refund requests that appear fraudulent, abusive, or in violation of our Terms and Conditions.

2.3 UAE Consumer Protection

This Refund Policy complies with consumer protection regulations in the United Arab Emirates. Your statutory rights as a consumer are not affected by this policy.

3. Eligibility for Refunds

3.1 Services Eligible for Refunds

The following paid services may be eligible for refunds under specific conditions:

Premium Directory Listings:
  • Full refund available within 7 days of purchase if listing has not gone live
  • Partial refund (prorated) available within 14 days if service quality issues can be demonstrated
  • No refund after 14 days or once listing campaign is complete
Consultation Services:
  • Full refund available if consultation is canceled by us
  • Full refund if canceled by you with at least 48 hours notice
  • 50% refund if canceled with 24-48 hours notice
  • No refund for cancellations within 24 hours of scheduled consultation
  • Refund available if service quality does not meet described standards (evaluated case-by-case)
Educational Resources:
  • Full refund within 14 days if content is demonstrably inaccurate or not as described
  • No refund after content has been fully accessed or downloaded
  • Partial refund considered for incomplete or defective materials

3.2 Services NOT Eligible for Refunds

The following are generally not eligible for refunds:

4. Refund Request Process

To request a refund for an eligible service, please follow these steps:

Step 1: Contact Us

Submit a refund request via email to [email protected] with the following information:

  • Your full name and contact information
  • Order/transaction number or receipt
  • Service purchased and purchase date
  • Detailed reason for refund request
  • Any supporting documentation (if applicable)

Step 2: Request Review

Our team will review your request within 3-5 business days. We may contact you for additional information or clarification during this period.

Step 3: Decision Notification

You will receive an email notification regarding the approval or denial of your refund request, including:

  • Decision status (approved, partially approved, or denied)
  • Explanation of the decision
  • Refund amount (if approved)
  • Expected processing timeline

Step 4: Refund Processing

If approved, your refund will be processed within 7-10 business days to the original payment method used for purchase.

5. Refund Methods and Timing

5.1 Refund Method

Refunds will be issued to the original payment method used for the purchase:

5.2 Processing Time

Refund processing times vary by payment method and your financial institution:

5.3 Partial Refunds

In some cases, we may offer a partial refund based on:

6. Cancellation Policy

6.1 Cancellation by You

You may cancel paid services according to the following guidelines:

6.2 Cancellation by Us

We reserve the right to cancel services and issue full refunds if:

7. Disputes and Special Circumstances

7.1 Dispute Resolution

If you disagree with a refund decision:

  1. Contact our customer service team to discuss your concerns
  2. Request escalation to a senior team member if initial resolution is unsatisfactory
  3. We will make reasonable efforts to reach a fair resolution
  4. All disputes will be handled in accordance with UAE consumer protection laws

7.2 Special Circumstances

We may consider refund requests outside our standard policy in exceptional circumstances, including:

Each special circumstance request will be evaluated individually on a case-by-case basis.

8. Chargebacks and Payment Disputes

8.1 Contact Us First

Before initiating a chargeback with your bank or credit card company, we strongly encourage you to contact us directly. Chargebacks can complicate the refund process and may result in account suspension.

8.2 Chargeback Consequences

If you initiate a chargeback without first contacting us:

8.3 Legitimate Disputes

We understand that legitimate payment disputes occur. We will cooperate fully with valid chargeback investigations and will not penalize users for legitimate disputed charges.

9. Subscription Services

If we offer subscription-based services, the following additional terms apply:

9.1 Recurring Payments

9.2 Subscription Refunds

10. Non-Monetary Remedies

In some cases, instead of or in addition to monetary refunds, we may offer:

These alternatives will only be offered with your consent and agreement.

11. Refund Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will:

We encourage you to review this policy periodically to stay informed about our refund practices.

12. Exceptions and Limitations

12.1 Force Majeure

We are not liable for refunds or service disruptions caused by events beyond our reasonable control, including:

12.2 Third-Party Services

We are not responsible for refunds related to:

For refunds related to third-party services, please contact the respective provider directly.

13. Questions and Support

If you have questions about our Refund Policy or need assistance with a refund request, our customer service team is here to help.

Contact Information

Novaria Glam
Registration Number: 11875445

📍 Address: 67 Jamel Terrace Kaileeside, NT 2913, United Arab Emirates

📞 Phone: +50688887483

📧 Email: [email protected]

Business Hours: Sunday - Thursday, 9:00 AM - 6:00 PM (UAE Time)

Response Time: We aim to respond to all refund inquiries within 24-48 hours during business days.

14. Your Rights

This Refund Policy does not affect your statutory rights as a consumer under UAE law. You may have additional rights depending on your location and the nature of the service purchased.

If you believe your consumer rights have been violated, you may contact:

Our Commitment: At Novaria Glam, customer satisfaction is our priority. We are committed to handling all refund requests fairly, transparently, and in accordance with applicable laws. If you're ever unsatisfied with our services, please reach out – we're here to help find a solution.